For orders under $60 we have a flat rate of $7.90.
For orders over $60 we offer free shipping.
We currently only ship within Australia.
If you order on a weekday before 12pm your order will be despatch the same day. For orders on the weekend or after 12pm weekdays your order will be sent the next business day.
We use both the Australia Post & Aramex network to ship orders. The network we use depends on your location.
Australia Post are still experiencing delays due to covid.
For NSW, ACT, VIC, QLD, SA they expect parcel to arrive from 2-6 business days.
For TAS, WA, NT they expect parcel to arrive from 6-14 business days.
If we have not packed and shipped your order then we may be able to make changes to order your order. Please call 1300 540 337 to discuss.
Please call 1300 540 337 and we will help you through the process.
PROMOTIONS & SALES
Our regular shipping rates apply to all subscriptions. Flat rate shipping $7.90 for orders under $60 & free shipping on all orders over $60.
You can pay securely with credit card through Stripe or PayPal.
Once you have cancelled your subscription in your my account you’ll be given the option to reactivate at any time.
ONLINE GIFT CARDS
Add your items to your cart, then click view cart or checkout. On the right hand side there will be a field to add your gift card number. Copy your 12 number code from your email and paste the code into this field then click apply.
Your code will look like xxxx-xxxx-xxxx-xxxx
No you don’t have to use the gift card amount in one transaction.
Simply add the code when you shop again and the balance of the gift card will be applied to your cart.
REFUNDS & RETURNS
– Returns are only accepted 15 days from delivery.
– Conditions of the product must be unopened and packaging in new condition.
– We offer either a store credit or refund of payment depending on the circumstances of return.
– Each return is individually assessed by Botero Coffee
– Return shipping to be paid by customers.
– Please get in touch with us via email or call 1300 540 337 if you have an issue with your order so that we can work to resolve it in a timely manner.