SHOPPING
For orders under $60 we have a flat rate of $7.90.
For orders over $60 we offer free shipping.
We currently only ship within Australia.
Orders will be dispatched within 1 business day of your purchase, excluding weekends.
During sales & offers, processing and dispatch may take 2 business day.
We use both the Australia Post & Aramex network to ship orders. The network we use depends on your location.
Australia Post
For NSW, ACT, VIC, QLD, SA they expect parcel to arrive from 2-6 business days.
For TAS, WA, NT they expect parcel to arrive from 6-14 business days.
You will be emailed a tracking number when your order is sent. Click the links below to track your parcel.
Australia Post
Aramex
If you have not received your order in the suggested time, please contact us via email or call 1300 540 337.
Please check your junk mail and if you are still unable to locate your tracking please email or call 1300 540 337
If we have not packed and shipped your order then we may be able to make changes to order your order. Please call 1300 540 337 to discuss.
Please call 1300 540 337 and we will help you through the process.
PAYMENT INFORMATION
You can pay with
– PayPal
– Credit Card (Stripe)
– ApplePay
– AfterPay
PROMOTIONS & SALES
Yes we have a Botero Brew sale a couple of times a year as well as other promotions. The best way to keep up to date on this is to subscribe to our email newsletters, as you will be the first to know.
Sign up to the newsletter here
SUBSCRIPTION
Yes we do offer coffee subscriptions. You can choose your coffee to be sent automatically every 1 to 4 weeks.
Click here to visit our subscription listing.
Yes, all you have to do is go back to the product listing and add another subscription, then checkout all at once.
Our regular shipping rates apply to all subscriptions. Flat rate shipping $7.90 for orders under $60 & free shipping on all orders over $60.
You can pay securely with credit card through Stripe or PayPal.
Yes, go to the subscriptions area in your account and click view next to your subscription. Here you’ll have the option to renew early.
At any time you cancel your subscription, simply go to the subscriptions area in your account and click view next to your subscription.
Once you have cancelled your subscription in your my account you’ll be given the option to reactivate at any time.
Yes, you can. Simply go to the subscription area of your my account and click on view, here you’ll see an option to renew now.
ONLINE GIFT CARDS
Add your items to your cart, then click view cart or checkout. On the right hand side there will be a field to add your gift card number. Copy your 12 number code from your email and paste the code into this field then click apply.
Your code will look like xxxx-xxxx-xxxx-xxxx
No you don’t have to use the gift card amount in one transaction.
Simply add the code when you shop again and the balance of the gift card will be applied to your cart.
Yes simply go to the gift card page in your account or click here and add your gift card code to the form. Click add to your account.
When you check out you will be given the option to use the gift card balance.
REFUNDS & RETURNS
Please get in touch with us via email or call 1300 540 337 so we can resolve this issue.
– Returns are only accepted 15 days from delivery.
– Conditions of the product must be unopened and packaging in new condition.
– We offer either a store credit or refund of payment depending on the circumstances of return.
– Each return is individually assessed by Botero Coffee
– Return shipping to be paid by customers.
– Please get in touch with us via email or call 1300 540 337 if you have an issue with your order so that we can work to resolve it in a timely manner.