Returns, Exchanges & Shipping

We want you to be completely satisfied with your purchase and we appreciate your business.

If your product is faulty, you can return your item for a refund of the purchase price or exchange within 14 days of purchase.

If for any other reason you are not satisfied with your purchase you can return the item to us and we will issue you a gift voucher or store credit for the original purchase price.

How do I return my item?
If you are unsatisfied with the product
Please fill out and include a return form with the items you wish to return. If you don’t have access to a printer please contact us on 1300 540 337 or email service@botero.com.au
(click here to download the returns form)

If your order incorrect, faulty or damaged.
Please call us on 1300 540 337.

Our customer service team are on the job Monday – Friday 8.30am – 5.00pm, or send us an email at service@botero.com.au and we will resolve this straight away.



We ship purchased goods as soon as possible after receipt of payment.

We aim to ship orders on the same business day unless the order is placed outside of business hours or after the courier pickup has occurred for the day in which case the order will be shipped the next business day.

Special orders may require more time to prepare which may cause a delay to shipment. In this situation we will advise you of any issues and an estimated time of arrival.

We ship using Australia Post, Fastways Couriers, Toll, Couriers Please and Startrack express. We choose the most appropriate courier to achieve the quickest and safest delivery to your address.

Terms of Use

Botero is owned and operated by Espresso Botero PTY LTD as trustee for Espresso Botero Trust. By accessing this website you agree to be bound to the following terms and conditions of use. The terms and conditions apply to all types of users of this website.


This website is the copyright property of Espresso Botero PTY LTD as trustee for Espresso Botero Trust.

You may view this site and electronically copy or print hard copies or parts of this site for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this site without our written permission.

Trade marks

This website contains registered and other trade marks that belong to Espresso Botero PTY LTD as trustee for Espresso Botero Trust.

We do not authorise the grant of any licence or right to the use those trade marks except with our prior written approval.

Your use of the website

While using our website, you agree not to interfere with or attempt to interfere with the proper working of the site or any transaction being conducted on the website or to gain unauthorised access to any part of the website.

While using our website, you agree not to contact any other user of our website to market, advertise or promote any other website, product, service or event without the express written consent of Espresso Botero PTY LTD as trustee for Espresso Botero Trust. Any Violations may result in your access to the website being restricted.


We are not responsible to you or anybody else for any loss incurred in relation to your use of this website. Your use of this site is at your own risk.

We make no express or implied representations or warranties of any kind as to the operation of this site or any information, goods or services offered on this site, except to the extent that such obligation cannot be excluded at law.

We do not warrant that your use of the website will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this website.

To the extent permitted by law, we exclude all liability for any loss or damage (including without limitation indirect, special, punitive or consequential loss or damage) arising from the use or reliance on this website whether or not caused by a negligent act or omission.

Linked Websites, Products, Events or Services

This site may contain links to third party websites, products, events or service providers for your convenience only and do not indicate an endorsement by Espresso Botero PTY LTD as trustee for Espresso Botero Trust of those websites, products, events or service providers offered at those link destinations.

We take no responsibility for the content or use of those websites, products, events or service providers and you enter linked destinations at your own risk.

Responsibilities of all buyers using Botero

All registered user on the website must keep their user details up to date. Failure to keep your details up to date may result in your account being treated as an abandoned or false account which may be removed from our system at any time without notice.

The buyer must provide a current and valid address for the purposes of delivery of any purchased item. Any items sent to an outdated or otherwise incorrect address will be the responsibilty of the buyer and not Botero.

When clicking on any button that confirms within the Botero system that you have made a purchase of an item/product/service eg buy it now, the buyer is entering into an agreement with Botero to purchase and complete payment for that item, product or service.

Failure to complete payment within 72 hours for any item (unless agreed otherwise with Botero) may result in the buyer being banned from Botero and/or the order being cancelled.

When a successful purchase has been made the buyer is responsible for making relevant communications with Botero in order to complete the transaction.

The buyer is responsible for making payment to Botero.

The buyer is responsible for ensuring their postage address is specified correctly when making a purchase with Botero

We reserve the right to ban any user that we determine to be in breach of any of these conditions or to be using Botero in any unsuitable manner


The Botero website is designed to be a positive internet destination for all users. We expect all users of the Botero website to be friendly and polite to all other users. Users found to be in breach of this guideline may have their access to the website restricted.

We reserve the right to alter these terms and conditions at any time. Please check these terms and conditions regularly as your continued use of this website after any changes to these terms and conditions indicates your agreement to be bound to these terms and conditions of use.

If you have any further questions or require any further information please use the contact link to contact Botero support.


Privacy Policy

The security of your personal information is important to us and we are committed to maintaining the privacy of our customers and securing any details you provide us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However no method of transmission over the internet or method of electronic storage is 100% secure.

The amount of information we collect about you depends on how you use our website and how much information you elect to provide.

When you visit our website, we automatically record information such as your server address, domain name, the date and time of your visit and the information downloaded. We use this information to assist us in better understanding the interests and preferences of our customers, aimed at providing you with a more tailored service.

If you provide personal information, those details are stored securely and may be used to send you marketing material and for statistical purposes. However, Botero cannot warrant the security of any information sent over the internet to us and we are not responsible for circumstances where that information is accessed without authorisation.

We do not collect or store credit card details. All credit card payments are processed externally by Paypal and we do not store any of your sensitive financial information.

Personal information will not be intentionally disclosed outside of our organisation (or related entities) without your consent, except where we are required or permitted to do so at law.

We will only permit your personal information to be accessed by authorised Botero personnel and we will take reasonable steps to ensure your personal information is accurate and up to date and protected from risks such as unauthorised access, modification or disclosure.

To protect your personal information, Botero uses international grade SSL encryption where appropriate to protect any information you have requested and any information you send against access by a third party. If your browser does not support SSL, or if you are connecting to the Internet from behind a firewall, pages may not display correctly. If that is the case, please note that you may not be able to use this website.

If at anytime you would like to remove your personal details from our database, or you have any queries regarding our Terms of Use or Privacy Policy, please contact us using the Contact Us link.